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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

Our Grading of Direct Energy

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Direct Energy Plan Summary

Direct Energy does not currently have any plans available on MI Energy Ratings.

We recommend plans from Symmetry Energy Solutions and Provision Power & Gas instead.

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Customer Reviews of Direct Energy

Reviews Overall

7th place
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Most Recent Direct Energy Reviews  


$50 off with code Y8PT5E !!!
I LOVE direct energy. Their customer service is fantastic. Every time weve called they have attended us in a friendly and efficient manner. Plus I got $50 off with this code: Y8PT5E Ana Wilder from Dallas TX

Great rates and customer service
I have been with Direct Energy in the past and left thinking I could get a better rate. The customer service is excellent when you have any billing issues they treat you with respect. I went back to them this year and put their service on 2 houses. You will be pleased to know Direct has great people working for them. A from Lake Dallas TX

Absolutely THE BEST!
As other people have had problems paying their bills before, during and with the continued covid crisis, Direct Energy has been there for me and my family through it all! I have never had a more positive experience with friendly and helpful customer service representatives than I have with Direct Energy! In several states to include Texas, no energy company has delivered the best experience! The BEST Energy company! from Grapevine TX


4-5 Star Reviews: 249 (49%)



$50 off with code Y8PT5E !!!

I LOVE direct energy. Their customer service is fantastic. Every time weve called they have attended us in a friendly and efficient manner. Plus I got $50 off with this code: Y8PT5E

Ana Wilder from Dallas, Texas
September 1st, 2021

Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 26 (5%)



customer service

Cres was extremely helpful; answered all my questions and concerns.

Dolores from Houston, Texas
December 18th, 2018

Billing & Account Management
Customer Service
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2-3 Star Reviews: 30 (6%)



Bad online renewal

Tried to sign up with PHONE# THIER WEB PAGE COULDN'T F0INE ME ALTHOUGH I'VE BEEN CUSTOMER FOR YEARS COULDNT LOCATE USEING CUST # EVEN METER NO DIDNT WORK CHAT DIDNT WORK FINALLY WELL U KNOW 2HOURS LATTER

Cliff c from Cooper, Texas
June 1st, 2021

Billing & Account Management
Customer Service
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1-2 Star Reviews: 165 (33%)