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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

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Direct Energy Plan Summary

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Customer Reviews of Direct Energy

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Most Recent Direct Energy Reviews  


Plan expiring 4-29-2020 w. Direct Energy
Professional and honest Plan expiring 4-29-2020 w. Direct Energy from Dayton MD

Super
Very satisfied with supplier Art from Mechanicsburg PA

get smart.
very good for 2 yrs. now what for next 2 yrs? george wagner from Carlisle PA


4-5 Star Reviews: 232 (52%)



Plan expiring 4-29-2020 w. Direct Energy

Professional and honest

Plan expiring 4-29-2020 w. Direct Energy from Maryland
March 16th, 2020

Billing & Account Management
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3-4 Star Reviews: 25 (6%)



Promo

Was supposed to get a gift card for a review and NEVER got the gift card.

Gift card from Pennsylvania
February 29th, 2020

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2-3 Star Reviews: 26 (6%)



Air conditioner nightmare

I made the claim 3/13/20 it took til 4/20/20 to complete. Customer service took days to call me back, very slow responding. However When the technician arrived, everything became better. He was able to get the job completed! Ive used HWA for many years and this was the first time It took so long to handle.

K Bodie from South Carolina
April 24th, 2020

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1-2 Star Reviews: 123 (28%)