Just Energy logo

Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.

Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.

Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.


Our Grading of Just Energy

Rating Overall

show/hide details


How Ratings Work

Just Energy Plan Summary

Just Energy does not currently have any plans available on MI Energy Ratings.

We recommend plans from CenterPoint Energy Services and Provision Power & Gas instead.

View Just Energy Plans

Customer Reviews of Just Energy

Reviews Overall

show/hide details


Read Reviews

Most Recent Just Energy Reviews  


Great service, better options. Earn credits for you usage
Service consistent as are plans/perks within the plan. Ive received over $200 in perks after 1 year of service Kirk from Houston TX

Rating
Great experience Chanet from Lithonia GA

Love JE
Rep at Sams club signed me up for the free nights and my rate stays between.07 and .09 after oncor is included Maria Gil from Keene TX


4-5 Star Reviews: 34 (14%)



Great service, better options. Earn credits for you usage

Service consistent as are plans/perks within the plan. Ive received over $200 in perks after 1 year of service

Kirk from Texas
February 12th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 7 (3%)



Rate Change

Poor contract handling

Richard Barringer from Pennsylvania
January 25th, 2019

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 12 (5%)



What Customer Service?

We are moving and I added my new address to the existing plan with Just Energy and wanted to EXTEND the power for my current house until we can sell it, but after I added my 2nd house the killed my portal access. Not that I forgot my password I mean my email is NOT IN THEIR SYSTEM!!!!!!! What stupid group of idiots do that? So when I call, I cannot get a sole to answer the damn phone. I was on hold for over an hour yesterday WAITING! Then I was prompted to have someone call me back... I got a call from the state of Washington from a Hudson Electric and when I explained my problem they were going to transfer me and I was dropped... yep they dropped my call. Someone from this POS company had better answer the flipping phone or write me back ASAP or I will process with my report to the Utilities Commission about this horrible service. BTW I rate their Customer Service as a 0 but this stupid system requires an answer.

1-28-2020 from Texas
January 28th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 131 (52%)



Horrible Company!

I signed up at Sam's Club and was told my rates wouldn't increase. THEY DID! My first bill was almost $50 higher than I would have payed if I stayed with DP&L. I called customer service last week and was told someone would contact me in 24-48 hours, I never received a call back. These people are scammers as far as I'm concerned and if I ever see them at Sam's again I'm going to warn the other customers.

Brocko from Ohio
February 24th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

Just Energy News  


No applicable blogs have been written


Just Energy FAQs  


Where can I order Just Energy electricity?


Just Energy has electricity plans in Texas

Where can I order Just Energy natural gas?


Just Energy does not have any natural gas plans

What do customers think about Just Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Just Energy customer review is 2.1 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Just Energy Plans  


All Just Energy Plans