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Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.

Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.

Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.


Our Grading of Just Energy

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Just Energy Plan Summary

Just Energy does not currently have any plans available on MI Energy Ratings.

We recommend plans from CenterPoint Energy Services and Provision Power & Gas instead.

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Customer Reviews of Just Energy

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Most Recent Just Energy Reviews  


Great service, better options. Earn credits for you usage
Service consistent as are plans/perks within the plan. Ive received over $200 in perks after 1 year of service Kirk from Houston TX

Rating
Great experience Chanet from Lithonia GA

Love JE
Rep at Sams club signed me up for the free nights and my rate stays between.07 and .09 after oncor is included Maria Gil from Keene TX


4-5 Star Reviews: 34 (13%)



Great service, better options. Earn credits for you usage

Service consistent as are plans/perks within the plan. Ive received over $200 in perks after 1 year of service

Kirk from Texas
February 12th, 2020

Billing & Account Management
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3-4 Star Reviews: 7 (3%)



Rate Change

Poor contract handling

Richard Barringer from Pennsylvania
January 25th, 2019

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2-3 Star Reviews: 14 (5%)



Constantly POOR Customer Service

Sorry but extremely disappointed in your customer service. I will be posting your poor responses to social media and anywhere else I can
After many calls today, I finally got through. Your system was literally dropping me with no voice mail or messages. When I got through, your rep was very friendly and helpful, but gave me some interesting information.
NO REQUEST to process my credit balance was ever submitted by JUST NRG, after two months. How long would you have left that balance outstanding if I didnt call?
Even though you are quite eager to receive customer funds to pay for bills, apparently you are incapable of processing a refund/credit balance. Instead, JUST NRG prefers to take an excessive amount of time (6-8 WEEKS? Seriously?) to create a paper cheque and mail it out.
Are you aware that you then are paying for the paper cheque forms, and for postage? And this is supposed to be more effective HOW?
And the reason for the delay must either be due to poor or inefficient process policies or for underhanded marketing.
Either way, it does not look good to the quality of the management of JUST NRG. Obviously your shareholders come first before your customers. A good marketing person will tell you that if you upset ONE customer, they tell two others, and they tell two others, and so on.
Good luck, and thank you for your previous business.
Regards,

RR from
March 16th, 2020

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1-2 Star Reviews: 134 (53%)



Stay Away

I signed up at Sam's Club with an eager salesperson. I told him that I probably wasn't going to be in my house for very long and he assured me that it was fine--that there would be no termination fees when I moved. He also assured me that my bill would be much lower (it never dropped at all and was, in fact, slightly higher). Upon moving, I received a bill for a $50 termination fee. I tried to call to have it resolved and never got through after literally hours on hold. I then sent a private message which has, to this date, never been looked at, much less responded to. Four days after receiving the first bill, I received a second notice that I was going to be referred to a collections agency soon if I didn't pay. I just disconnected service about 2 weeks ago! I refuse to pay this disconnection fee, and am planning to file a complaint with the BBB and seek out other action. My understanding is that this company has a mountain of complaints against it. STAY AWAY FROM THEM!

John from Ohio
March 17th, 2020

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Just Energy News  


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Just Energy FAQs  


Where can I order Just Energy electricity?


Just Energy has electricity plans in Illinois, Pennsylvania, and Texas

Where can I order Just Energy natural gas?


Just Energy has natural gas plans in Illinois, and Pennsylvania

What do customers think about Just Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Just Energy customer review is 2 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

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