About Quake Energy

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MPSC#:



Michigan Energy Ratings Score:


( 3 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Quake Energy Customer Engagement

5   Reviews

1   Replies

Response Rate:
20.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Quake Energy


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5 Reviews and 1 Replies for Quake Energy


service review for Quake Energy

(5 / 5)

  Supplier provided an acceptance (welcome) email and informed me of progress of transition.
Transition from one supplier to another was simple and without any complications or interruptions.
Supplier is offering a very competitive price so I appreciate their offer and their services.

Quentin Freed
September 27th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions

selected natural gas supplier

(5 / 5)

  Dominion Energy customer sought natural gas suppler. Quake's price was very competitive and the ease of on line registration made the transaction very smooth

Madelyn
July 31st, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions

Sneaky and rude

(1 / 5)

  Explained I just signed up with someone else and they said they had to sign me up again with them because I haven't received a confirmation letter yet. Pushed themselves into my house and made me uncomfortable. Was ready to call the police because they had no badges and kept asking personal questions. If that is how your employees act, you need new ones. Told them again I wasn't interested and they just kept talking and wouldn't leave until I told them I don't care what they have to say and please leave. Then when they left they slammed my door. Very dissatisfied with them. Wouldn't want them representing my company.

Sneaky and rude
November 4th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions

Amanda was rude and condescending.

(1 / 5)

  I told this person I was not interested in their product and that I did not care to change anything regarding my rates per Toledo Edison. She wouldn't take a hint, really pissed me off. I hope she is happy doing her job because I don't see her selling for anyone else. Maybe she'll move over to the Natural Gas Division and score some points there with even less potential customers. I do not care to resolve this issue or kiss and make up, just take me off your call list.

Slick
May 28th, 2019


We regret to hear you had this type of experience; we strive for quality interactions with anyone our agents meet. We will ensure you are not contacted further by placing you on our do not call list.
If you would provide your phone numbers via email to customercare@quakeenergy.com

Quake Energy Responds July 2nd, 2019
Billing and Account Management
Customer Service
How likely are you to recommend
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False info on Ohio's Apples to Apples

(1 / 5)

  Says Quake's 33c rate isn't a 'teaser rate', but it is... Says it's not an "intro rate"...

Buzz
April 22nd, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions



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