Updated: January 2026
Most Recent 1 Star Reviews
1 Customer Reviews Written Overall
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Thieves
| Direct Energy is charging me $.93/ccf. Since realizing this I've set my account to cancel. Of course, in their favor, it takes 1 to 2 billing cycles to actually cancel. In the meantime they have declined to reduce my rate from this astronomical charge. The rate of my new supplier is $.21/ccf. Lesson learned. Never switch to these crooks! | |||
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—
Seth
from
Kingsford, MI
on
February 28th, 2020
Hi Seth. We regret to see that our service agreement ended on a negative note. With us acting as a third party supplier for your energy service, we work with your utility company to close supply service accounts. We do not have control over your utility company's billing and must follow in accordance to their timelines for activations/disconnections. Unfortunately, Direct Energy does not have the opportunity to close accounts ourselves, so we are unable to speed the process of closure along. To determine whether this cancellation could be expedited, we recommend connecting with your utility company directly to see if they can action your request. Thank you for your patience and understanding. We wish you and your family the best. - Megan / Digital Care
— Direct Energy