The best review categories for Direct Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Thieves
Direct Energy is charging me $.93/ccf. Since realizing this I've set my account to cancel. Of course, in their favor, it takes 1 to 2 billing cycles to actually cancel. In the meantime they have declined to reduce my rate from this astronomical charge. The rate of my new supplier is $.21/ccf. Lesson learned. Never switch to these crooks!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Seth from Kingsford, MI on February 28th, 2020
Hi Seth. We regret to see that our service agreement ended on a negative note. With us acting as a third party supplier for your energy service, we work with your utility company to close supply service accounts. We do not have control over your utility company's billing and must follow in accordance to their timelines for activations/disconnections. Unfortunately, Direct Energy does not have the opportunity to close accounts ourselves, so we are unable to speed the process of closure along. To determine whether this cancellation could be expedited, we recommend connecting with your utility company directly to see if they can action your request. Thank you for your patience and understanding. We wish you and your family the best. - Megan / Digital Care
— Direct Energy



Gas Plans & Rates


Recommended Plans
All Plans
Plan Name
Company
/
Rating
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
12 Month Indexed Rate
12 month
Indexed Rate
$0.375 / ccf
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$0.399 / ccf
$0.00 monthly recurring charge
30 Month Fixed Rate
30 month
Fixed Rate
$0.399 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.425 / ccf
$0.00 monthly recurring charge
18 Month Fixed Rate
18 month
Fixed Rate
$0.425 / ccf
$0.00 monthly recurring charge
6 Month Fixed Rate
6 month
Fixed Rate
$0.479 / ccf
$0.00 monthly recurring charge
Variable Rate
1 month
Variable Rate
$0.479 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.599 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.599 / ccf
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
$0.599 / ccf
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
$0.690 / ccf
$0.00 monthly recurring charge